Shipping Policy

Gentler

Last updated: [20 Jan 2026]

At Gentler, we carefully prepare and ship each order so it reaches you safely and on time. This Shipping Policy explains how we handle shipping, delivery times, and costs.

1. Order Processing

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).

  • Once your order is processed, you will receive a shipping confirmation email with tracking information.

  • Orders are shipped to the address provided at checkout, so please ensure it is accurate.

2. Shipping Methods & Delivery Times

We use trackable carriers to deliver our products. Delivery times may vary depending on your location:

  • Local (Singapore): 2–5 business days

  • International: 7–21 business days (depending on customs and local postal services)

Please note that delivery times are estimates and may be affected by carrier delays, customs, or public holidays.

3. Shipping Costs

  • For local orders, shipping fee is SGD 3 for trackable mail, and is free for orders above SGD 60.
  • For international orders, shipping costs are calculated at checkout based on your location and order weight.

4. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.

  • You can track your package with the carrier’s website.

  • Please allow 24 hours for the tracking information to update after receiving the confirmation email.

5. Lost or Delayed Packages

While we take care to ensure every order is shipped safely:

  • Gentler is not responsible for delays caused by carriers or customs clearance.

  • If your order appears lost, please contact us at hello@gentlerco.com and we will assist you in locating it.

6. International Shipping & Customs

  • International orders may be subject to customs fees, import duties, or taxes, which are the responsibility of the recipient.

  • Delivery times for international orders may be longer due to customs processing.

7. Damaged Items During Shipping

If your order arrives damaged:

  • Contact us within 7 days upon receiving the parcel with photos of the damage.

  • We will either replace the item or issue a refund, depending on availability and circumstances.

8. Contact Us

For any questions about shipping, tracking, or delivery, please email:

📧 gentlerco@gmail.com

We aim to respond within 48 hours to provide guidance and support.