If you don’t find what you’re looking for, you may always reach us at gentlerco@gmail.com.

We’re here — and happy to help.

Orders & Payments

How long does it take to process my order?
Each order is prepared with care. Please allow 2–5 business days for processing.
Personalized pieces may take a little longer, as they are made especially for you.

Will I receive a confirmation email?
Yes. You’ll receive an order confirmation shortly after purchase, and another email with tracking details once your parcel begins its journey.

Can I change or cancel my order?
If your order hasn’t entered processing, we’ll do our best to assist.
Kindly email us within 12 hours of placing your order.

What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal.

Shipping

Do you ship internationally?
Yes — Gentler ships worldwide.

How long will delivery take?
Delivery times vary depending on your location and selected shipping method.
You’ll receive tracking details once your order is dispatched so you can follow its journey.

Can I track my order?
Yes. Once your order ships, a tracking number will be sent to your email.

What if my package is delayed or lost?
While delays are rare, they can happen. If something feels off, please reach out with your order number — we’ll look into it gently and promptly.

Returns & Exchanges

What is your return policy?
We accept returns on non-personalized items 14 days upon receiving the parcel, provided they are unused and in original condition. Do write in to us within 7 days upon receiving the parcel.

Personalized and digital products are final sale.

How do I request a return?
Simply email us with your order number and reason for return. We’ll guide you through the next steps.

Do you offer refunds on digital products?
Because digital products are delivered instantly, they are non-refundable.

Personalization

Can I personalize my journal?
Yes. Select products can be customized with your name or initials — a small detail that makes it uniquely yours.

Will personalization delay shipping?
Personalized items may require additional processing time, as each piece is prepared individually.

Product Questions

Is The Mornight Journal guided or blank?
It is gently guided — with structured prompts for intention and reflection, alongside open space for free writing.

Is the journal dated?
No. It is undated, so you may begin at any time.
There is no pressure to keep up — simply continue when you’re ready.

Do you offer a digital version?
Not at the moment, but we are working on it! 

Gifting

Can I send Gentler as a gift?
Yes — our journals make beautiful, thoughtful gifts.
You may ship directly to the recipient’s address, and pricing is never included in the package.

Contact

I still have a question.
We’d love to hear from you.
Please email gentlerco@gmail.com,  and we’ll respond as soon as we can.