Returns Policy


Gentler

Last updated: [20 Jan 2026]

At Gentler, we hope you love your purchase. We carefully create each product to support your mindfulness, reflection, and intentional living.

If for any reason you are not completely satisfied, this policy explains how returns, exchanges, and refunds work.

1. Physical Products

a. Returns

We accept returns for physical products within 14 days upon receiving the parcel, provided that:

  • The item is unused, undamaged, and in its original packaging

  • You provide proof of purchase

To initiate a return, please contact us at hello@gentlerco.com. Once approved, we will provide instructions on how to send your item back.

b. Refunds

Once your return is received and inspected:

  • Refunds will be issued to your original payment method

  • Shipping costs are non-refundable

  • Please allow 5–10 business days for the refund to appear on your account

c. Exchanges

If you’d like to exchange an item for another product:

  • Contact us within 14 days of receiving the parcel (provided that the item is unused, undamaged, and in its original packaging, and you provide proof of purchase)

  • We will guide you on sending back the original product

  • Exchanges are subject to product availability

2. Digital Products

Due to the instant delivery nature of digital products (e.g., downloadable planners, journals, templates):

  • All digital sales are final

  • We do not offer refunds or exchanges for digital products

  • If you experience technical issues, contact us at hello@gentlerco.com and we’ll help resolve them

3. Damaged or Defective Items

If you receive a damaged or defective physical product:

  • Contact us within 7 days upon receiving the parcel with photos of the issue

  • We will either replace the item or issue a full refund

4. Shipping Costs for Returns

  • Return shipping costs are the responsibility of the customer, except in cases of defective or damaged items

  • We recommend using a trackable shipping service to ensure the item reaches us safely

5. How to Contact Us

For any questions or concerns about returns, exchanges, or refunds, please email:

📧 hello@gentlerco.com

We aim to respond within 48 hours and guide you gently through the process.