Privacy Policy


Gentler

Last updated: [20 Jan 2026]

Gentler (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you use our website, products, and services on Shopify.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

a. Personal Information You Provide

When you interact with Gentler, we may collect information you voluntarily provide, such as:

  • Name

  • Email address

  • Billing and shipping addresses

  • Payment information (processed securely by Shopify’s payment providers)

  • Account information

  • Order history

  • Messages or inquiries you send us

b. Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and device information

  • Browser type and operating system

  • Pages visited and time spent on the site

  • Referring websites

  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order updates and service-related emails

  • Improve our website, products, and user experience

  • Send marketing emails (only if you opt-in)

  • Prevent fraud and maintain security

  • Comply with legal obligations

3. Cookies & Tracking

We use cookies and similar technologies to:

  • Enable website functionality

  • Analyze site traffic and usage

  • Enhance user experience

  • Support marketing and advertising efforts

You can manage or disable cookies in your browser settings, but some features of the website may not function properly.

4. Sharing Your Information

We do not sell your personal information.

We may share your data with trusted third-party partners who help us operate our business, including:

  • Shopify (platform and payment processing)

  • Shipping and fulfillment services

  • Email marketing platforms

  • Analytics providers

  • Legal or regulatory authorities if required by law

All third parties are required to protect your information and use it only for the services they provide to Gentler.

5. Data Security

We implement reasonable technical and administrative measures to protect your information.

Payment transactions are encrypted and processed through Shopify Payments or other certified payment providers. We do not store your full payment details.

6. Your Rights

Depending on your location, you may have rights including:

  • Accessing your personal data

  • Correcting or updating your information

  • Requesting deletion of your data

  • Withdrawing consent for marketing communications

  • Requesting a copy of your personal data

You can opt out of marketing emails at any time by clicking the “unsubscribe” link or contacting us at gentlerco@gmail.com.

7. Data Retention

We keep your personal information only as long as necessary to:

  • Provide services

  • Maintain records for legal or tax purposes

  • Resolve disputes

  • Enforce agreements

8. Children’s Privacy

Gentler does not knowingly collect information from children under 13.

If we discover we have collected data from a child under 13, we will delete it promptly.

9. Third-Party Links

Our website may include links to third-party websites. Gentler is not responsible for their privacy practices or content.

We encourage you to review their privacy policies.

10. International Visitors

If you visit our website from outside Singapore, your information may be transferred to and processed in countries where our service providers operate.

By using our website, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised date.

Your continued use of the website indicates acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us at:

📧 gentlerco@gmail.com