Order & Payment

Gentler

At Gentler, we want your shopping experience to feel simple, calm, and reassuring. This page explains how orders are placed, how payments work, and what to expect after checkout.

Placing an Order

Placing an order on Gentler is easy:

  1. Select the products you love

  2. Add them to your cart

  3. Proceed to checkout

  4. Enter your shipping and payment details

  5. Review your order and complete payment

Once your order is placed, you will receive a confirmation email with your order details.

Please ensure all information (email address, shipping address, and contact details) is accurate to avoid delays.

Order Confirmation

After checkout, you will receive:

  • An order confirmation email

  • A shipping confirmation email with tracking details once your order is dispatched

If you do not see your confirmation email, please check your spam or promotions folder.

Payments

We accept secure payments through Shopify’s encrypted checkout system.

Available payment methods may include:

  • Credit / Debit Cards

  • Shopify Payments

  • PayPal

  • Shop Pay

  • Apple Pay / Google Pay (if enabled)

All prices are displayed in Singapore Dollars (SGD) and charged at the time of purchase.

We do not store or have access to your full card details.

Payment Security

Your payment is processed through Shopify’s secure servers and trusted third-party payment providers.

Gentler uses industry-standard security measures to protect your personal and financial information.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible at:

📧 gentlerco@gmail.com

Once an order has been processed or shipped, we may be unable to make changes.

Digital Products

For digital items:

  • Download links are delivered via email or your order page

  • Please ensure your email address is correct

  • All digital sales are final

If you experience any technical issues accessing your files, we are always happy to help.

Failed or Declined Payments

If your payment is unsuccessful:

  • Please try again using a different payment method

  • Ensure your billing details match your bank records

  • Contact your bank if the issue continues

You can also contact us if you need support completing your order.

Need Help?

If you have any questions about ordering or payments, we’re here for you.

📧 gentlerco@gmail.com
We aim to respond within 48 hours.